Author: Liz Buker
Processes are the backspin of the services.
Positive effects of processes:
- Following an estructure (standardization)
- You can easily find a problem
- You do not waste your time looking for the problem (easy to locate)
- By following the process step by step you do not waste any money
Negative effects of
processes:
 |
| Services Marketing |
- Unexpected problems will show up
- Misunderstandings between organizations
- It could be more direct, but sometimes it’s not
- By following processes everything is taking more time. (slow)
- Bad service towards customers
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