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miércoles, 16 de octubre de 2013

Processes: 'People that provide services to people'

Author: Liz Buker

Processes are the backspin of the services.

Positive effects of processes:
  • Following an estructure (standardization)
  • You can easily find a problem
  • You do not waste your time looking for the problem (easy to locate)
  • By following the process step by step you do not waste any money 

Negative effects of processes:
Services Marketing

  • Unexpected problems will show up
  • Misunderstandings between organizations
  • It could be more direct, but sometimes it’s not
  • By following processes everything is taking more time. (slow)
  • Bad service towards customers

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